Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail ID containing courier company name and tracking number.
Or maybe you can simply go to the option available on our website.
You can track your order status by following the below mentioned step:
Click on LOGIN on the top right corner of the website.
Select Track Order
Enter your details
It takes days to ship an order. Once shipped, a product should be delivered to you within 24 hours only in Mumbai. However, there might be some delay in delivery due to below mentioned reasons:
If the area where you live is very interior in the region.
Natural calamities like heavy rain, earthquake etc.
Political disturbance, National and Regional holidays etc.
We will call you and confirm your availability and reschedule the delivery for you.
Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.
Yes, you can do.
This option is available.
You can request for the item to be replaced or returned by sending us a mail on support@batteryprize .com between 9 AM and 11 PM.
The delivery person will call you before delivery only if he cannot find your location with the address shared.
Please let us know the details by contacting our Customer Support & we’ll look into this for you.
You can cancel an order using any of the below mentioned methods:
From Order Details under My Account.
By contact us on 9769060996/ 9769060998 ( 9 AM – 11 PM)
By writing to us at support@batteryprize.com
Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
It takes 2 hrs to cancel the order once the request is received on call.
Request received through mails will be fulfilled within 4 hrs.
Orders will be cancelled immediately if done via my accounts section
Yes, batteryprize.com reserves the right to cancel any order under the following circumstances:
Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
In case of wrong product price or specification mentioned on lockthedeal.com.
Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
Suspected fraudulent information.
Of course, a product can be returned but only under the following circumstances:
Product is physically damaged/defective
Varies from the description on the website
Wrong item delivered
Mentioned below are the criteria for Return:
Customer should intimate us within 7 days of receiving the order
Product should be unused. Not even once
Brand packing should remain intact
Invoice should be available
All the tags/labels should be available
Customer should follow the below mentioned steps in order to Return any item.
Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that
a. The product is unused. Not even once
b. Brand packaging should remain intact.
Invoice should be available
All the tags/labels should be available
We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2-5 business days.
Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
Customer will have to handover the product to the delivery boy.
Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days.
If any damage/defect is found from batteryprize end, we will try to arrange a replacement; however, it depends on the availability of the product.
In case of refund, money will be refunded to the customer.
In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us
only through India post at the address provided by the support team once the request for reverse pickup is raised.
Once sent, customer needs to share the invoice slip along with the following bank details at support@batteryprize.com
Account number
Account holder name (Same as registered with batteryprize.com)
IFSC Code
In case, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product.
No courier charges to send the product to us will be reimbursed.
You will be notified via email once your refund has been processed
The following is the timeline for refunds:
For cancellation before shipping, refunds are processed immediately
If the order has been returned due to any other issue, we refund after we receive the item back at our warehouse and checked.
Cancellations are accepted by batteryprize for the following reasons:
If the order is not serviceable by us due to non-availability of the product among any of our vendors
If your pin code is not serviced by any of our courier partner
If the procurement is taking longer than 7 working days and you are not willing to wait further
You can always check My Orders page to see the status of your order.
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a brand new replacement at no extra cost!
The replacement order is initiated after the originally delivered item is picked up and received back at our warehouse. Please check the SMS & email we send you for your replacement request for more details.
You are required to return that product at your own cost to our nearest warehouse..
Sorry, returns are not possible after the policy period.
You can get in touch with the brand or an authorized service center of the brand to claim the warranty for your product if applicable.
No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.
You can choose to pay for an order with any of the below methods:
Cash on Delivery
Net Banking
Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India only
NEFT/RTGS
Credit
Wallet
Certainly! You can use your Debit/Credit card or Net banking to shop on our mobile website.
Absolutely! At batteryprize, we use the highest possible security (256-bit encryption) to protect your card details.
All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks.
Also, banks now use the 3D Secure password service for online transactions and they provide an extra layer of security through identity verification.
COD is not available in all Pin Codes. Please enter your Pin Code on the product page to see if your Pin Code is covered.
We might also inform you when an order is not serviceable by COD and ask to convert it to a prepaid order.
Fraud detection and prevention are very important for us as we want to make sure that all transactions with us are genuine and authorized. We take many steps to keep our customers’ details completely secure.
Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card.
When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share ID proof. This is done to make sure that the transaction is genuine
You can buy by paying part of the amount from your batteryprize wallet and balance amount using any other prepaid mode of payment such as Credit/Debit card or Net Banking.
It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.
Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale
Yes
Sorry, we don't deliver items outside India yet.
All products bought on batteryprize come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service center close to you.
Yes, the warranty for your replacement will be the same as your initial product.
